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Here are the guidance and steps to follow. We hope this helps make your experience with us smooth and hassle-free.
Health Screening
Do I need to fast prior to my Health Screening?
Yes, you are required to fast for 8 to 10 hours minimum. You may consume water in small amounts, however no food intake is recommended for more accurate results.
I am on my menses, can I still proceed with health screening?
Yes, you may still proceed with the health screenings. You may return on another day to complete the remaining tests when your menses have ended.
I am pregnant, can I still proceed with health screening?
We recommend that you contact us at 03 9772 9229 and speak to our Health Screening staff prior to making an appointment, to enable us to advise you accurately.
Can I collect my report on another day?
Yes, you may inform our Health Screening staff that you wish to return on another day to collect the report.
What are your health screening operating hours?
Monday to Friday: 8.00am to 5.00pm
Saturday: 8.00am to 1.00pm
How can I contact the health screening centre?
Number: +603 9772 9229
Email: [email protected]
General FAQ
Can I get a refund on my purchase?
All transactions performed are strictly non-refundable. If you require further assistance, please contact us at [email protected].
Do I Need To Create An Account To Purchase?
Yes, it is required. In order to purchase any of the health screenings that we provide here in Sunway Medical Centre Velocity, it is necessary for you to create an account. You could easily create your account in Sunway Medical Centre Velocity under the “Log In" section at the top bar or “Register” section at the footer of the website.
*Note that you will be automatically directed to the “Log In" page in any case where you have just about to proceed to payment process in the “Checkout" page without logging in to your account.
How do I check and make changes to my account?
You can simply view and edit your account information by clicking on the “My Account" tab on the top bar of the website.
What should I do if I have forgotten my password?
In case you have forgotten your password, go to the “Log In" section by clicking the “Log In" tab on the top bar of the website.
Once there, simply click on the “Forgot Password?" button located below the login fields.
Can I add any more packages to an existing order?
Prior to payment, you may continue to add more health screenings you would like to purchase. Once you're satisfied with your cart, you may proceed to the secure payment processing page.
How do I redeem my voucher code?
In order to redeem the voucher code, start by selecting the health screening you would like to purchase from Sunway Medical Centre Velocity. Once you have made your selection, proceed to the “Cart" page by clicking the shopping bag icon at the top right corner.
To apply the voucher, just submit the code in the empty field designated for the voucher and just click “Apply".
What payment methods are available to perform transaction?
There are several payment methods that are available in order to perform transaction in our website.
- Online Banking (FPX)
- Debit Card (Visa and Mastercard)
- Credit Card (Visa and Mastercard)
Why has my credit/debit card been declined?
Please try to ensure that your debit/credit card is activated and authorized for online payment. You may try contact your preferred bank on any information regarding to this issue.
If this issue continues to persist, please do not hesitate to contact us.
Why isn't my voucher code working?
Try to examine and check the terms and condition that was given for the special offer in the voucher code, most commonly the voucher code must have reached its expiration date.
In any case you might have an issue redeeming your voucher code, please do not hesitate to contact us.
How can I make my appointment after I completed my purchase?
The booking process is required for every user who has purchased health screenings from Sunway Medical Centre Velocity. After completing the payment process at Sunway Medical Centre Velocity, the user will be directed to the SunMed Go booking webpage by clicking the "Book" button in the “My Appointment” section.
Regardless of how many health screenings you have purchased, you are required to book an appointment for each one, as we need to make arrangements for each screening.
If the appointment slot is full or you are unable to make a booking, please contact us.
How do I send the package and booking link for my friend/family after purchased?
You can copy the booking link by clicking on the copy icon underneath the booking link, or email to your friend or family by clicking on the "Email" button in “My Appointment” section.
When would I know the confirmation of my appointment?
After purchasing your selected health screening and confirming the time schedule/appointment for your health screening via our online appointment system, a confirmation SMS will be sent to the registered mobile number.
What documents are required to bring on your appointment day?
On your appointment day, the following documents are required:
- NRIC/Passport
- Soft copy of your online purchase or Order Number (E.g. ODR0001)
The Order number can be found in your “My Order” section under your account.
How can I check my order status?
You can check your order status under the "My Order" section under your profile icon on your account.
Where can I see my past orders?
You can view all your past orders under the "My Order" section under your profile icon on your account.
I did not receive any emails from the website, what should I do?
Make sure to properly check your email inbox. Often, the email might be directed to your “Junk” or “Spam” folder.
We also recommend verifying that you have entered the correct email address to avoid any issues.
If the issue still persists, please do not hesitate to contact us.
How To Purchase
Health Screening Purchase Guide
Step 1: Sign Up / Log In
Choose your preferred health screening package.
Step 2: Pay Online
Make a secure payment using your preferred method.
Enjoy 10% OFF when you pay with Maybank or CIMB debit/credit cards.
After successful payment, you will receive a confirmation email.
Step 3: Book Your Appointment
Go to “My Appointment ” where the booking link will appear.
Click to select your preferred date and time. You will then receive an SMS confirmation of your appointment.
Step 4: Visit Us
Bring your IC/Passport & order number. Redeem within 3 months from purchase.
Please fast for at least 8 hours before your check-up (only water allowed).
Product Guide
Step 1: Browse Products
Explore our range of pharmacy, nutrition, and rehab items.
Step 2: Add to Cart & Checkout
Click “Add to Cart” and proceed to payment.
Step 3: Choose Delivery or Pick-up
Select your preferred method: home delivery or self-pickup.
Step 4: Receive Your Order
Track your delivery or collect your items at your chosen location. For collection, please bring your invoice or show the confirmation email for verification.
Others
For Corporate/Bulk Purchase, please submit an enquiry via email ([email protected]) and our team will get in touch with you.