Shipping Information

 

1. Home Delivery Via Courier Service

We work with trusted courier partners to deliver your items within West Malaysia only.

The estimated delivery time provided is intended as a guide only, with normal delivery typically occurring within 3 to 5 working days under usual circumstances.

We are not responsible for any delays caused by the courier delivery company or by customs clearance processes at the destination.

2. Self-Collection at Sunway Medical Centre Velocity

Based on your purchased product, kindly collect at the following locations:

  • Pharmacy products: Tower B, Pharmacy, Level 1
  • Dietetics products: Tower B, 3B-10, Level 3
  • Rehab products: Tower B, Rehabilitation Department, Level 1

Collection Hours:

  • Pharmacy products: Monday to Friday 8.00am - 5.00pm
  • Dietetics and Rehab products: Monday to Friday, 9.00am – 5.00pm  
    (Excluding weekends and Public Holidays)

We will notify you by phone or email when your order is ready for collection.

Please bring your invoice or show the confirmation email for verification.

3. Free Delivery

Free delivery is available within West Malaysia for purchases over RM150.

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