Term Of Service

 

General

To create an account, you must provide current, accurate, and complete information. Please ensure any updates to your details are made promptly via your account settings or by contacting our customer service. You are responsible for keeping your login credentials and password secure. Notify us immediately if you suspect any unauthorised access or security breach related to your account.

Only individuals aged 18 and above may place orders, and payment must be made using a valid credit or debit card issued by a Malaysian bank, or other payment methods specified on our site.

 

Orders

All orders are subject to availability. Items placed in your shopping cart are not reserved and may become unavailable due to simultaneous purchases or technical limitations. Sunway Medical Centre Velocity reserves the right to cancel or decline any order at its discretion without prior notice.

 

Payment

Payment can be made via credit cards (Visa, Mastercard), debit cards, online banking (FPX), and other available methods as indicated on our site. By completing a transaction, you confirm you are the cardholder or have been duly authorised to use the payment method.

While we take all reasonable measures to safeguard your order and payment information, Sunway Medical Centre Velocity will not be liable for any losses or damages arising from unauthorised access, provided there is no negligence on our part.

 

Order Cancellation

  1. We reserve our right to cancel any order made on our website if the said item(s) is not available for any reasons. We will notify you of any cancellations made by us and return any payment made by you. Refunds will be credited into your account based on your original payment method.

  2. We shall not entertain any request for cancellation of any order made by you once an order confirmation email has been issued and/or the item(s) has been collected by any courier companies.

 

Vouchers

Vouchers provided are non-transferable and cannot be used in conjunction with any other voucher codes or offers unless stated otherwise. They must be redeemed within the specified redeemable period.

 

Disclaimer: Sunway Medical Centre Velocity E-commerce reserves the right to change, modify, add, or delete portions of the terms and conditions or adjust any promotions at any time without prior notice.